2026 harpitree music school policy

Harpitree Music School – Terms & Conditions

Please read the following terms and conditions carefully. By enrolling, you agree to the policies below.

1. Minimum Registration

  • Weekly lessons: minimum registration is one full term (9–11 weeks).
  • Fortnightly lessons: minimum of 5 lessons.
  • Term dates follow the NZ school calendar.

2. Public Holidays

  • No lessons are held on public holidays.
  • Lessons falling on public holidays are not charged.

3. Make-Up Lessons

  • Lesson cancellation and rescheduling opens 24 hours prior to your lesson time. Click Here

  • Any lessons cancelled within 24 hours are not eligible for make-up lesson credits.

  • For make-up lesson bookings, the booking window opens from 2 weeks before the lesson time and closes 12 hours prior to the lesson.

  • It is the student’s responsibility to check the booking system and arrange their own make-up lessons. Any issues finding a slot, students can discuss with the school office, however, we do not guarantee to offer lessons for your cancellation.

  • We value our students’ time and do not limit the number of reschedules for your convenience. However, our tutors’ time is also valuable, and make-up lessons can only be offered during their normal teaching hours, unless they agree to.

  • If you are likely to be unavailable for more than five lessons in a term, please consider enrolling in fortnightly lessons instead of weekly lessons.

  • Students must arrive on time—tutors cannot extend lessons for late arrivals.
  • Late cancellations cannot be rescheduled or refunded.
  • Credits do not roll over to the next term.
  • An online lesson may be possible when unwell (tutor dependent).
  • When your tutor is unavailable, a substitute or lesson credit will be offered and the office will assist to find slots.

4. Health & Safety

  • Students under 14 must be accompanied outside the lesson rooms (parents must be present in the building).
  • Parents may observe lessons at the tutor’s discretion.
  • The school is not liable for injury, loss or damage on the premises.
  • Damage to equipment or property must be compensated by the responsible party.

5. Fees & Payments

  • Fees must be paid in full before the term begins.
  • Overdue payments may incur a 10% late penalty.
  • Ending enrolment requires 4 weeks’ notice.
  • Fees are non-refundable.
  • Books, materials and exam fees are additional.